Welcome to the March 2023 issue of the Smart O&M newsletter! This month, we are pleased to share the results of our 2022 Customer Satisfaction Survey. Followed by a video case study of project with Center One Shopping Plaza in Bangkok, Thailand. Finally, Tips & Tricks showcases the features of bluebee®. Enjoy!
Reliability
2022 Customer Satisfaction Survey Report
In this month's newsletter, we are pleased to share the results of our 2022 customer satisfaction survey, audited in March 2023 by Bureau Veritas.
As part of the ISO 55000-driven approach advocated by Siveco China, alignment between management and end-users, between strategic goals and execution, is essential. This survey is designed accordingly.
Respondent profile
Benefits obtained
The top three benefits are: 1. Better knowledge of our assets 2. Improved work efficiency and quality 3. Improved corporate image (showcasing best practices, modern systems).
bluebee® at Center One Shopping Plaza, Bangkok, Thailand (video case study)
A joint project with Chulalongkorn University's School of Integrated Innovation was launched in October 2022 for Center One Shopping Plaza, Bangkok, Thailand, aimed at improving the maintenance of centralized utilities at the 20,000sqm mall.
bluebee® is a unique tool designed "for the worker of tomorrow" to capture information from the field. By enforcing systematic recording of incidents, inspections and work done, the integrated bluebee® solution provides a technical knowledge base to support technical teams' daily work, to ensure compliance and to facilitate management decisions.